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Delivery Information

Coronavirus update: At present deliveries are taking place as normal, we are dispatching items from our shop while the shop is closed via a daily, scheduled DPD courier service. We will update our website if there are any issues with our courier service as soon as it happens. We are still able to accept returns, however, we rely on the courier coming to us contacting us prior to or during the delivery as all doors to the shop are currently locked. 

UK Mainland Deliveries

Orders of £30 or over are free. Orders below £30 cost £3.95 for delivery. 

We use the courier DPD with Predict for all services, giving a 1 hour delivery window.

Orders placed before 1pm will be on a 2 working day service, orders placed after 1pm will be a 3 working day service.

Weekends and public holidays are over and above these time frames.

Please note, if you check DPD tracking the day before the expected delivery day (as per time-frames above), it may tell you that your package has been delayed (you may also get an email alert saying this). Please ignore these, because it takes a day for the item to get from us to the DPD depot, it confuses their system. We are working with DPD to make this clearer but please only assume there is a problem with the delivery if you have not received your item as per the above timescales.

You can make changes to your delivery via DPD by clicking on their link in their email/text updates - the first of which will occur the day before delivery. This will enable you to change the day of delivery, instruct to leave with a neighbour, a safe place or at a nearby DPD collection point.

At present, we do not offer Saturday or overnight delivery options. We are looking into adding these in the near future. 

Deliveries over the festive period

Last day to order for delivery before Christmas: before 1pm Friday 20th December. Please allow longer if not being sent to mainland UK as per below.

No deliveries or collections on: 25th, 26th December and 1st, 2nd January. 

Please note, as well as these dates, the shop will also be closed on 30th and 31st December - collections / orders will still be dispatched on 30th/31st but we will not be available to take any calls or reply to emails. 

Spare part requests will take much longer during this period.

Northern Ireland, Scottish Highlands & UK Islands

If you live in one of the above, please select this shipping option at checkout. 

All orders to these areas are charged at £4.95.

DPD Predict also applies to deliveries in these areas. 

Orders placed before 1pm will be on a 3 working day service, orders placed after will be a 4 working day service.

Weekends and public holidays are over and above these time frames.

Postcodes which will incur this charge are:

AB36-38 / 55-56, BT(all), FK17-21, GY(all), HS(all), IM(all), IV(all), JE(all), KA27-28, KW(all), PA20-99, PH19-99, ZE(all)

You can make changes to your delivery via DPD by clicking on their link in their email/text updates - the first of which will occur the day before delivery. This will enable you to change the day of delivery, instruct to leave with a neighbour, a safe place or at a nearby DPD collection point.

Mainland Europe

All orders to these areas are priced between £10 - £20 depending on the country, this is automatically calculated and added at checkout.

Orders to mainland Europe are on a 3-6 day service.

You can make changes to your delivery via DPD by clicking on their link in their email/text updates - the first of which will occur the day before delivery. This will enable you to change the day of delivery, instruct to leave with a neighbour, a safe place or at a nearby DPD collection point.

Delivery To Other Countries

Please contact us for delivery times and price quotations. 

Order Tracking

Once your order has been marked as shipped, you will receive and email and a text message (if you have provided this information) containing your tracking number. If you click on this number, this will take you through to DPD's tracking page. 

As we use DPD with Predict service, if you have provided a mobile number, you will also receive a text with an hour window of when your order will arrive. This text will give you options if you will not be in during this time. 

 

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